Chief Information Officer of Service Digitization
Dominic Cugini is the Domain CIO of Service Digitization at KeyBank. He provides leadership and strategic thinking to drive the expansion of Digitization at KeyBank. The team’s focus is to transform, modernize and digitize our processes. Enabling; an improved client and employee experience while improving our efficiency ratio. Our mission: To improve our client and employee experience by digitizing and streamlining the services we offer. This will improve our ability to adapt to market changes with speed, improving our future ability to provide an improved client experience, reduce our inherent risk and allow our teams to focus on value-added tasks.
Dominic joined Key in 2006 and has held several leadership positions in Technology and Operations, most recently as the Sr. Director and SVP of Consumer Lending Servicing and Default Transformation. Prior to KeyBank, Dominic held various leadership positions at National City Bank and Metro Media Technologies. He is active in Key’s commitment to the community, as demonstrated through his continued volunteer work with the Business Volunteer Unlimited, Cleveland United Way and the Summit County Board of Health. Dominic grew up in Richfield, OH, and is a graduate of Revere High School. He has a Business Management degree from John Carroll University and is a Lean Six Sigma Black Belt. Dominic and his wife, Melissa, reside in Richfield and enjoy hiking, yoga and golf.