Dominic Cugini is the Domain CIO of Service Digitization at KeyBank. He provides leadership
and strategic thinking to drive the expansion of Digitization at KeyBank. The team’s focus is to;
transform, modernize and digitize our processes. Enabling; an improved client and employee
experience while improving our efficiency ratio.
Our mission: To improve our client and employee experience by digitizing and streamlining the
services we offer.
This will improve our ability to adapt to market changes with speed, improving our future ability
to provide an improved client experience, reduce our inherent risk and allow our teams to focus
on value-added tasks.
Dominic joined Key in 2006 and has held several leadership positions in Technology and
Operations, most recently as the Sr. Director and SVP of Consumer Lending Servicing and
Default Transformation. Prior to KeyBank, Dominic held various leadership positions at
National City Bank and Metro Media Technologies. He is active in Key’s commitment to the
community, as demonstrated through his continued volunteer work with the Business Volunteer
Unlimited, Cleveland United Way and the Summit County Board of Health.
Dominic grew up in Richfield, OH, and is a graduate of Revere High School. He has a Business
Management degree from John Carroll University and is a Lean Six Sigma Black Belt. Dominic
and his wife, Melissa, reside in Richfield and enjoy hiking, yoga and golf.